Yes. We regularly take over management of existing access control, video surveillance, and building systems (even when another vendor handled the original installation). We start with an assessment of your current systems to identify any gaps before bringing them under management.

A maintenance contract typically focuses on maintaining and repairing covered systems, with a specific level of preventive and responsive service, depending on the agreement. They typically only address concerns with the hardware rather than the integrated system as a whole, and support often involves having a technician on-site.

Managed services provide broader, ongoing oversight through capabilities such as proactive system monitoring, alert management, performance reporting, lifecycle planning, and system health tracking. This helps identify potential issues earlier and supports long-term system performance.

Yes. Our National Account Support is built specifically for multi-site organizations that need consistent system management, reporting, and support across every location, backed by dedicated account leadership and centralized coordination.

Onboarding typically begins with a review of your existing environment, including hardware, software platforms, service history, and current support needs. From there, CBX works with your team to identify priorities, address any immediate gaps, and develop a management approach that reflects the systems already in place. The goal is to support a smooth transition into ongoing monitoring, maintenance, and service without assuming a one-size-fits-all process.