CBX Solutions will accept returns on products ordered from our website provided that the return is requested within thirty (30) days of shipment with valid proof of purchase, the product has not been installed, and that the product is returned in its factory original condition. All returns must be shipped according to the instructions on the RGA (Return Goods Authorization) within thirty (30) days of the RGA being issued, or they will not be eligible for return. All returns are subject to a 20% restocking fee, and any credit issued will be less the original shipping and handling costs. In situations where the product is deemed defective, or incorrect material is shipped, a shipping label will be provided for return. In all other situations, you will bear the cost of return shipping
Damaged goods must be reported to us within two (2) business days of delivery to be eligible for replacement.
Products that are designated on our website as final sale or non-returnable are not eligible for return.
To request a return, email ecom@cbxsolutions.com and enter “Return Request” in the subject line. Additionally, include your order number and the reason for the return. If the product is damaged or incorrect, include pictures of the product.
After you have submitted your return request, a representative will email you an RGA (Return Goods Authorization) document. This document will include two (2) pages. The first page is a label to be attached to the outside of the package you are returning (NOTE: this is NOT a prepaid shipping label). The second page includes item return information, and should be placed inside the box prior to shipping. You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment; therefore, we strongly recommend that you fully insure your return shipment against loss or damage, and that you use a carrier that can provide you with proof of delivery for your protection.
It typically takes three (3) business days for an RGA (Return Goods Authorization) to be generated by our distribution facilities once we receive your request. After the distribution facility has received and inspected your returned material, it typically takes up to fifteen (15) business days to issue credit. Credit will be issued to the original payment method used on the purchase.
This policy is subject to change without notice. CBX Solutions reserves the right to approve or deny return requests on a case-by-case basis.